Cisco IT as a Service (ITaaS) Framework: IT Services Delivery Model & Guide to Operating the IT Organization like a Competitive Business (Networking Technology)

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Justin Mann

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Product Overview

Today, enterprise IT organizations must operate as relevant, transparent, and competitive businesses within a business to build trusted partnerships with their enterprise customers. Ciscos IT as a Service (ITaaS) Solution offers a proven Service Delivery model for addressing this challenge, responding rapidly to change, and managing all suppliers, including public cloud providers. Ciscos IT as a Service (ITaaS) Solution provides an in-depth understanding of every component of todays ITaaS Service Delivery Model, and helps you transform theory into practice to start driving value from ITaaS. Leading enterprise IT consultant Justin Mann shows how to:

  • Design an end-to-end ITaaS Service Delivery model around your business strategy
  • Establish an effective Services Taxonomy, Service Portfolio, and Service Roles & Responsibilities
  • Implement TCO and cost modeling strategies that enable informed high-level decision making
  • Establish metrics that correlate service performance to business outcomes
  • Proactively prepare services for -- and respond quickly to -- changing business requirements
  • Strengthen partnerships between the CIO, service owners, and business leaders
  • Link to and complement existing IT O&M and Enterprise Architecture practices

Throughout, sidebars help you follow the IT Service Transformation Journey from beginning to end, and sample templates, dashboards, and project plans help you plan and pursue your own transformation.


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